SIMCHECK II Calibration and Upgrade

1. Q. What is the Calibration and Upgrade procedure for the SIMCHECK II family of memory testers?
   A. The continuous changes of memory technology require us to make various hardware and component changes in our products. For example, with the emergence of PC133, various upgrades are now required to insure that the electronic circuitry of the SIMCHECK II PLUS can work at 133MHz. Therefore, older SIMCHECK II PLUS units must be upgraded at the factory in a Calibration & Hardware upgrade procedure to bring the unit to current production specifications.
   
   
2. Q. After upgrading my SIMCHECK II PLUS, why do I get the message "Needs Factory Upgrade"?
   A. This message appears when SIMCHECK II's firmware detects an old version of firmware in your Sync DIMMCHECK Adapter. This is also an indication that the hardware of your main tester and/or your adapter may need additional upgrades to be brought to the current factory standard. As individual circumstances will vary, we suggest that you contact our Tech Support Dept. for further details.
   
   
3. Q. How often should I calibrate my SIMCHECK II /IIse PLUS?
   A. We strongly recommend that your unit will be sent for a Calibration & Hardware upgrade every 12-18 months. This will ensure that your RAM checker is current to factory specifications and has the latest updates and modifications that are necessary to run at its most optimum level. In addition, new product developments which become available can be upgraded to your unit when needed.
   
   
4. Q. How do I determine that my unit needs to be sent for the Calibration & Hardware procedure?
   A. Please contact our tech support department to obtain an RMA # and pricing information. Please also review our general RMA policy. We cannot accept any packages without a valid RMA number.
   
   
5. Q. How can I find out which Calibration & Upgrade procedure I need?
   A. A detailed Calibration & Upgrade information page is available for review so that you may determine which procedure and corresponding part number are relevant to your system. We do recommend, however, that you contact Tech Support for further information as individual procedures will vary.
   
   
6. Q. How can I find out more about upgrading my SIMCHECK II PLUS memory checker to the RAMCHECK level?
   A. We have included an information page discussing the process for Upgrading SIMCHECK II PLUS systems to RAMCHECK for your review.
   
   
7. Q. Why should I upgrade my SIMCHECK II PLUS to RAMCHECK, and what are the advantages in upgrading?
   A. Please review our document on Upgrading SIMCHECK II PLUS to RAMCHECK for this information.
   
   
8. Q. How do I send my memory checker for the Calibration & Hardware procedure?
   A. Please contact our tech support department to obtain an RMA # and pricing information. Please also review our general RMA policy. We cannot accept any packages without a valid RMA number.
   
   
9. Q. I own a one year old SIMCHECK II PLUS. Can I just send the Sync DIMMCHECK 168 for factory upgrade?
   A. We generally recommend that you will perform a Calibration and Upgrade procedure on your entire SIMCHECK II/II se PLUS every 12-18 months. However, if your Sync DIMMCHECK 168 has a PCB marked Rev. D or E (on the lower right side viewed from the bottom), you may be able to achieve PC-133 testing capabilities by have only the Sync DIMMCHECK 168 upgraded, as discussed in our Calibration & Hardware upgrade page. Please note that when sending only the Sync DIMMCHECK 168 for an upgrade, you may also need to send the base tester for an upgrade later.
   

If you have additional questions, please feel free to email us at support@innoventions.com. Please remember to include your phone and fax numbers.