RAMCHECK CALIBRATION AND UPGRADE

1. Q. What is the Calibration and Upgrade procedure for the RAMCHECK family of products?
   A. The continuous changes of memory technology require us to make various hardware and component changes in our products. Therefore, older RAMCHECK units must be upgraded at the factory in a Calibration & Hardware upgrade procedure to bring the unit to current production specifications. For example, if your RAMCHECK is a few years old and has never been in for service/upgrade/calibration and you are planning to purchase a new adapter, your RAMCHECK may need a hardware upgrade to fully support these adapters. These upgrades are usually free of charge if you purchase any of these adapters and bring your RAMCHECK to current factory specifications.
   
   
2. Q. How often should I calibrate my RAMCHECK?
   A. We strongly recommend that your unit will be sent for a Calibration & Hardware upgrade every 12-18 months. This will ensure that your test system is current to factory specifications and has the latest updates and modifications that are necessary to run at its most optimum level. In addition, new product developments which become available can be upgraded to your unit when needed.
   
   
3. Q. How do I determine that my unit needs to be sent for the Calibration & Hardware Upgrade procedure?
   A. As mentioned above, we recommend that you send the unit for Calibration & Hardware upgrade every 12-18 months. However, you may also encounter a situation where a certain hardware upgrade is required in order to support a new adapter (e.g. the DDR adapter) or a new feature (e.g. PC-333 tests). That can be determined when your RAMCHECK does not work with such adapter even after you have upgraded the firmware.
   
   
4. Q. How do I send my unit for the Calibration & Hardware procedure?
   A. Please contact our tech support department to obtain an RMA # and pricing information. Please also review our general RMA policy. We cannot accept any packages without a valid RMA number.

If you have additional questions, please feel free to email us at support@innoventions.com. Please remember to include your phone and fax numbers.